Customer Success Manager (Odoo)

Customer Success Manager (Odoo)

Our Customer Success Manager is at the heart of our commitment to delivering an exceptional implementation and post-implementation experience for our clients using Odoo ERP systems. In this role, you will ensure that our clients not only achieve but also exceed their business objectives by leveraging the full potential of Odoo's applications. 

From onboarding new clients and conducting personalized training sessions to providing ongoing support and strategic advice, you will be our clients' trusted advisor and advocate. Your ability to understand our clients' needs, coupled with your expertise in Odoo, will empower them to transform their business processes and drive efficiency and growth. If you are passionate about building strong, lasting client relationships and have a proven track record in delivering outstanding client service, we would love for you to join our team as a Customer Success Manager.

Qualifications:

• At least 2 years of experience in client support, with a strong background in IT.
• Flexible and adaptable, with the ability to manage multiple client accounts and priorities effectively.
• Demonstrated excellence in client service, with a proactive approach to resolving issues and ensuring client satisfaction.
• Strong communication and interpersonal skills, capable of educating and empowering clients to use the Odoo platform effectively.
• A genuine passion for technology and software, with a special interest in ERP systems and their impact on business operations.

Responsibilities:

• Lead the onboarding process for new clients, guiding them through the setup and customization of their Odoo instances.
• Design and deliver training sessions tailored to client needs, focusing on product features, functionality, and best practices based on established SOPs.
• Schedule and conduct training sessions, ensuring clients are proficient in using the Odoo platform for their business operations.
• Provide ongoing support post-implementation, including follow-up to ensure client satisfaction and addressing any issues as they arise.
• Maintain regular communication with clients in accordance with SLA agreements, offering solutions and support to meet their evolving needs.
• Troubleshoot and resolve open ticketing issues promptly, ensuring a high level of client satisfaction and retention.